Customer Relationship Management (CRM) is the systematic oversight and maintenance of consumer relationships, and the data, sales, and engagements that go a long with it. CRM systems and applications help businesses easily organize and track customer information, all in one place.

Microsoft Dynamics CRM software, focusing mainly on Sales, Marketing and Service. 

Microsoft Dynamics Marketing is an integrated marketing resource management solution for marketing operation, planning, execution, and analytics across all channels—email, digital, social, SMS, and traditional.

Microsoft Dynamics CRM online can be purchsed as a Professional Add-on. 

Features: 

• Social listening and social media analytics
• Workflows and approvals
• Sales force and customer service automation
• Unified Service Desk
• Sales campaigns
• Reports and personal dashboards
• Integration via web services
• Mobile access
• Access to customizations and extensions